This sounds like a browser or firewall issue. Some consultants have had issues loading content in older browsers. Can you please try re-loading the page in Chrome or Firefox? Can you ensure that your browser is up-to-date?
We've also noticed that consultants who attempt to take video training at their showroom experience this issue as well. We believe it is due to the fact that - many showrooms block video content like Youtube or Facebook videos. However, in the process, they also block out BOLD Rewards video training. If your browser is up-to-date and you are attempting to complete training at your showroom, can you attempt to take the training outside of the showroom?
If the issue persists after those two solutions, let me know.